Customer onboarding & due diligence

Financial organisations are always seeking improved methods of compliance with increasing regulations to avoid reputational damage and fines that dent the bottom line, but at the same time a need to improve customer experience to retain them exists. The challenge of meeting Know Your Customer (KYC), Customer Due Diligence (CDD) and Anti-Money Laundering (AML) compliance checks, whilst delivering a rewarding multi-channel customer experience and process efficiencies can seem daunting.

Virtuoso Partners make this simple in two key areas:

1. Robotic process automation (RPA) to automate manual drudgery associated with performing due diligence, minimizing errors, protecting personal data, improving processing controls and shortening cycles

2. BPM and process orchestration to streamline and connect the customer with highly automated back-office services, business users and robots for faster outcomes, improved process visibility and fewer risks

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