VP Support
VP Support provides flexible, ongoing support to ensure business continuity and operational excellence, allowing clients to focus on their core business.
Our work doesn’t end with implementation. With VP Support, we partner with you to deliver ongoing, tailored support that enhances efficiency, resilience, and business continuity
You can rely on us to provide critical service-level support, ensuring that your operations run smoothly, no matter the challenge. Our services are built on a foundation of operational excellence, meaning you have the assurance of consistent support coupled with the ability to focus on your core business.
Benefits of working with VP Support
Our Customer Success team provides insight and support to maximise the benefit and potential of technology investments.
Our team of skilled professionals stays current with industry trends and technologies.
We only recommend solutions we would implement ourselves. We continuously review and refine solutions to evolve along with your business.
We don’t just deliver products; we empower you with the tools, resources, and expertise to thrive.
Our Support Offerings
- With response commitments, observability, and governance at its core, you can gain peace of mind through transparency and clear reporting.
- The support goes further than issue resolution, determining dependencies impacting solutions.
- As the environment around the solution changes, ensure that changes are approached properly to minimise risk and maintain performance.
- Validate designs and plans within solutions to provide stronger assurances of desired outcomes and mitigate risks.
- Whether VP Consulting or a customer has built the automation and integration, we can audit and support with response commitments to business-critical processes.
- We will focus support only on the business-critical processes you need, when you need it.
- We proactively monitor your solutions and configurations for the fastest response times.
- Ensure your systems are running optimally, identifying potential issues early, and performing necessary updates to prevent downtime and enhance performance
Meet our Enterprise Automation, AI, and Content Management experts
Our skilled team shares decades of experience and a proven track record across hundreds of successful implementations.
Ben has 14 years of experience in strategic business process change, enterprise integration, intelligent automation, content management, and outsourced operations.
Since founding VP in 2018, he has led the Consulting team with a focus on innovation, quality, and successful outcome delivery.
With 26 years of experience in building technology-managed services teams, Edd has successfully led numerous enterprise implementations for process automation and ECM (Enterprise Content Management) projects.
Our Practice Lead has 17 years of experience in ECM (Enterprise Content Management) and IDP (Intelligent Document Processing) projects across various sectors and technologies.
James is supported by 5 ECM and IDP Solution Consultants.
As a program and transformation leader, Claire has over 10 years of experience within both the public and private sectors
She is supported by a team of 2 Project Managers and 2 Business Analysts.
Need help managing your automation and content management integrations?
Contact us for more information or to book a demo with one of our experts.
What our customers say
VP have proven themselves as our go-to partner for everything integration and enterprise orchestration. They bring unique foresight with an advisory and delivery practice that is second-to-none, truly complementing Softcat’s ‘Everything Data’ customer offering.
The team at VP use an all-inclusive engaging approach. It meets the needs and working styles of all team members and is well structured to deliver on time.
