Content management systems

Content management systems enable organisations to control and improve how they create, organise, store and collaborate the critical information, documents and communications that drive business process, compliance and fee earning activities. With a volume of digital documents and communications increasing daily, growth in information governance and regulatory obligations (such as GDPR) and increasing focus on efficiency and employee productivity in most organisations, content management systems offer proven reward and can solve challenges in all areas.

Organisations often have tight controls over structured data with most having an ERP, CRM, finance system or case database, however documents tend to be stored in network folders, user inboxes and only as organised as the individual or departments working with the content. Similarly to modern consumer content solutions (such as Netflix or Spotify) our content management systems organise information based on what it is, rather than where it is stored like traditional network folders. This allows us to link our documents, communications and critical information to structured data such as customer lists, cases, suppliers and entities in line-of-business systems such as CRM and ERPs.

Content management systems allow organisations to not only improve how documents and information is managed but also to automate the underlying processes that the information instructs or supports with elegant workflows. From matching invoices to payments, cross referencing order information or accounts payable, there are hundreds of content related processes within most organisations that benefit from automation and the increased accuracy it brings