Content management systems

Content management systems enable organisations to control and improve how they create, organise, store and collaborate the critical information, documents and communications that drive business process, compliance and fee earning activities. With a volume of digital documents and communications increasing daily, growth in information governance and regulatory obligations (such as GDPR) and increasing focus on efficiency and employee productivity in most organisations, content management systems offer proven reward and can solve challenges in all areas.

Organisations often have tight controls over structured data with most having an ERP, CRM, finance system or case database, however documents tend to be stored in network folders, user inboxes and only as organised as the individual or departments working with the content. Similarly to modern consumer content solutions (such as Netflix or Spotify) our content management systems organise information based on what it is, rather than where it is stored like traditional network folders. This allows us to link our documents, communications and critical information to structured data such as customer lists, cases, suppliers and entities in line-of-business systems such as CRM and ERPs.

Content management systems allow organisations to not only improve how documents and information is managed but also to automate the underlying processes that the information instructs or supports with elegant workflows. From matching invoices to payments, cross referencing order information or accounts payable, there are hundreds of content related processes within most organisations that benefit from automation and the increased accuracy it brings

Organising information based on data allows us to:
  • Improve composition, storage, search and retrieval processes to increase employee productivity

  • Automate the application of controls such as access permissions, GDPR retention periods, archiving and periodic reviews to mitigate risks

  • Automate or trigger workflows for routing and approving documents without depending on email, capture internal and external digital signatures to expedite processes and increase process visibility such as GDPR subject access requests

Critical capabilities of our Content Management Systems
  • SaaS cloud options or capex on-premises – capabilities tailored to customer preference.

  • Any user interface and mobile access included, integration with Office 365 applications such as Outlook add-ins.

  • Integrates seamlessly with existing environments and line-of-business systems, use Active Directory (AD) and MFA integration for security compliance.

  • Track and trace every process, document, activity and touch point within the business, to ensure alignment with relevant industry regulations.

  • Have one central repository and single pane of glass for content across the business without migration, integrated to existing user applications.

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