Healthcare / NHS

Healthcare and the NHS handle massive scales of sensitive information that can be critical to delivery of care. Often this information is locked in documents and across applications, many of them legacy within the NHS. From paper and electronic records to administration processes, prompt and easy access to information is critical. A focus on improving efficiency of clinician and care staff on the front line has placed process automation and information access as a firm priority for many NHS trusts and healthcare organisations to reduce wasted time on administrative processes.

Improving patient and customer experience, improving information security, cutting waste and improving efficiency are capabilities addressed by intelligent automation and content management solutions.

  • Automate processes and create efficiencies with legacy applications - intelligent automation and robotic process automation (RPA) provides a unique opportunity to rapidly automate processes between legacy applications to cut double data entry and wasted time

  • Improve communications with patients – communication and output management enables improved engagement and communication accuracy with patients at substantially lower costs

  • Secure information and automate administrative processes – leverage content management systems and metadata to improve back office processes, sensitive data protection and improve controlled access to critical information

  • Capture forms electronically – eliminate process latency, paper chasing, data entry tasks and simplify information controls dramatically