Robotic Process Automation (RPA)
Robotic Process Automation (RPA) uses software "robots" to acquire, analyse and understand existing IT applications to enable automated processing of transactions, communicate across multiple IT applications/systems and manipulate data.
RPA presents organisations with a unique opportunity to rapidly automate process that would previously have required manual intervention from users or have been too investment intensive to warrant consideration for automation. RPA makes automation of almost any high-volume manual digital task possible without requiring change to underlying systems or business processes. The technology makes it possible to integrate and automate processes with existing systems that lack integration endpoints or APIs by mimicking human interaction with applications.
For truly efficient and robust automation with RPA we aim to automate processes in a way that minimise the number of steps possible and acquire information and transact with systems in the most resilient and robust ways possible. Our preferred RPA technology solutions allow us to interact directly with databases, consume/publish APIs, manipulate Excel spreadsheets and transform documents without needing to leverage thick-client applications or virtual desktops extensively. This ensures our RPA solutions are delivered with the lowest infrastructure costs, highest resilience and shortest time to value.
We see RPA as an aid to human efficiency by simplifying the web of manual data processes created by enterprise application sprawl and removing drudgery from day to work - a tool enabling your organisation to un-complicate those complicated “tribal-knowledge” based processes that exist across departments. Whether your goal is to realise efficiency in the back-office, reduce errors and risks, or create a more responsive customer experience, RPA can help your organisation maximise its potential.